Return An Item

RETURNS

Goods must be returned within 30 days of their delivery.

To return goods, please use the returns label provided on delivery and indicate the reason for return. Goods returned without the returns label will not be accepted. Any cost of returning goods to us is your responsibility, however reasonable postage costs will be refunded if, upon inspection, the goods are found to be faulty and proof of postage is provided. Goods must be returned in original condition and packaging.

Refunds

If we receive your return within 30 days, you can choose to receive your refund to your original payment method or Lilymortimer.com gift card. For you to receive your refund back to your original payment method, we must receive your items within 30 days of your order date. Once we receive your item(s), please allow 5-7 working days for us to process your refund.

If you paid with a LilyMortimer.com gift card, you will receive the money back as a gift card.

If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account or credit card will vary.

Please note that your refund will appear as an individual credit for each item returned, so you may see multiple credits on your credit card/bank/Paypal statement if you are returning multiple items.